Privacy Policy

1. Introduction

BookMyHotels values your privacy and is committed to maintaining the confidentiality and security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you interact with us through https://bookmyhotels.co.in (the “Website”), by email, or by telephone.

BookMyHotels controls the processing of personal data collected via the Website—in legal terms, this means BookMyHotels is the Data Controller under applicable Indian data protection laws.

We are dedicated to safeguarding the personal information of our users and visitors. This document highlights how BookMyHotels manages privacy while providing affordable and luxury hotel deals, in compliance with legitimate online booking standards.

2. Business Overview

BookMyHotels is a trusted India-based online marketplace specializing in hotel reservations. We offer users a wide range of options—from luxury hotels to budget-friendly stays—enabling convenient and affordable bookings across India and abroad.

Corporate Identity:

  • PFMH Travel Solutions Private Limited
  • Company Registration Number: 395849
  • CIN: U63030DL2022PTC395849
  • Registered Office: Unit No. 683, Business Park, Vegas Mall, Plot No. 6, Sector 14, Dwarka, New Delhi – 110078
  • Email: support@bookmyhotels.co.in

3. Roles: Controller and Processor

BookMyHotels may act as either a Data Controller or Data Processor, depending on how we handle user information:

  • As a Data Controller, we process personal data for our business purposes.
  • As a Data Processor, we process data on behalf of third parties such as hotels, resorts, or guesthouses.

4. Policy Scope

This Privacy Policy applies to all users and visitors who interact with BookMyHotels websites or affiliated platforms owned and operated by PFMH Travel Solutions Pvt. Ltd.

Please note: Third-party websites accessible through our platform may have separate privacy policies. BookMyHotels does not control or assume responsibility for their data practices.

5. Information We Collect

We collect personal data when users:

  • Fill out forms, participate in surveys, or use interactive features on our website.
  • Register for newsletters, contests, or promotions.
  • Contact our support team or request booking assistance.

Personal data collected may include:

  • Name, email address, phone number, and physical location.
  • Hotel preferences, booking details, and feedback submissions.
  • Device information, IP address, browser type, and browsing activity.

6. Use of Information

BookMyHotels may use your information to:

  • Facilitate hotel reservations, manage bookings, and send confirmations.
  • Notify you of promotions, offers, and discounts relevant to your interests.
  • Improve website performance and personalize user experience.
  • Conduct surveys and obtain feedback to enhance services.
  • Comply with legal obligations and prevent fraud or misuse.

You may opt out of marketing communications at any time using the unsubscribe link provided in our emails.

7. Data Processed by Third Parties

BookMyHotels partners with trusted third-party vendors for services such as hotel booking management, credit card processing, and email delivery. These vendors process information solely based on our instructions and in compliance with applicable data protection laws.

However, BookMyHotels assumes no liability for data misuse or unauthorized access occurring on third-party websites.

8. Data Retention

We retain personal information only for as long as necessary to fulfill its intended purpose, comply with legal obligations, or resolve disputes. Once data is no longer required, it is securely deleted or anonymized.

9. User Rights

Users are entitled to the following rights under applicable data protection laws:

  1. Access: Request copies of your personal data held by us.
  2. Correction: Update or correct inaccurate or incomplete data.
  3. Deletion: Request permanent deletion of your data when no longer needed.
  4. Restriction: Limit how your information is processed.
  5. Data Portability: Request transfer of your data to another controller.
  6. Objection: Withdraw consent or object to specific processing activities.
  7. Complaint: File a grievance with the relevant Data Protection Authority if you believe your data is misused.

Requests may be sent to: support@bookmyhotels.co.in

Verification of identity may be required before processing your request.

10. Security Measures

BookMyHotels employs robust administrative, technical, and physical security safeguards—including firewalls, encrypted systems, and restricted employee access—to protect your data from unauthorized access, alteration, or disclosure.

However, as the Internet is inherently open, we cannot guarantee absolute security.

11. Children’s Privacy

BookMyHotels does not knowingly collect personal data from individuals under the age of 12. If such data is inadvertently provided, please contact us immediately at support@bookmyhotels.co.in for its removal.

12. Information Sharing

BookMyHotels may share user data under the following conditions:

  • With affiliated companies for booking, promotions, and customer support.
  • With suppliers and business partners to process reservations and payments.
  • With advertising or analytics providers to personalize promotions (users may opt out).
  • With social media networks, if the user explicitly consents to share.

All third-party partners are required to adhere to strict confidentiality and security obligations.

13. Cookies and Tracking

We use cookies to enhance site functionality and user experience. Users may manage or disable cookies through their browser settings or our Cookie Consent Tool available on the website.

Note: Disabling cookies may limit access to certain site features.

14. Cross-Border Transfers

BookMyHotels may transfer personal data to servers or partners located outside India. In such cases, we ensure appropriate legal safeguards are in place to protect your information.

15. Do Not Track (DNT) Signals

Currently, BookMyHotels does not respond to “Do Not Track” signals from browsers, as no uniform DNT standard has been established globally.

16. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

17. Corporate Information

This website is owned and operated by:

  • PFMH Travel Solutions Private Limited
  • Company Registration Number: 395849
  • CIN: U63030DL2022PTC395849
  • Registered Office: Unit No. 683, Business Park, Vegas Mall, Plot No. 6, Sector 14, Dwarka, New Delhi – 110078
  • Email: support@bookmyhotels.co.in